Shipping Policy
Thank you for shopping with Hervanity. We are committed to delivering your order safely and efficiently.
This Shipping Policy explains how orders are processed, shipped, and delivered through our website:
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding weekends and holidays.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Please note:
- Orders placed on weekends or holidays may require additional processing time
- Processing times may increase during high-demand periods or promotional events
Shipping Time
Estimated delivery time within the United States is:
- Processing Time: 1–3 business days
- Shipping Time: 5–10 business days
Total estimated delivery time:
- Approximately 6–13 business days
Delivery times are estimates only and are not guaranteed.
Shipping Locations
Hervanity currently ships within the United States only.
At this time, we do not offer international shipping.
Order Tracking
Once your order has been shipped, you will receive:
- A shipping confirmation email
- Tracking number
- Shipment tracking link
Tracking updates may take 24–48 hours to appear after shipment confirmation.
If you do not receive tracking information within a reasonable timeframe, please contact us at:
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and billing information at checkout.
If an incorrect shipping address is provided:
- Shipping delays may occur
- Additional shipping charges may apply
- Lost packages caused by incorrect address information may not be refundable
If you notice an error in your shipping details, contact us immediately before your order ships.
Delayed or Lost Packages
While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to:
- Weather conditions
- Carrier issues
- High shipping volumes
- Holidays
- Incorrect address information
- Events beyond our control
Hervanity is not responsible for shipping delays caused by third-party carriers.
If your package appears lost or significantly delayed, please contact our support team and we will assist you in resolving the issue.
Damaged Packages
If your order arrives damaged:
- Take clear photos of the package and product
- Contact us within 48 hours of delivery
- Include your order number and photos in your message
Email:
ahmedshop111@hotmail.com
Our support team will review the issue and provide assistance as quickly as possible.
Customs, Duties, and Taxes
For U.S. orders, applicable taxes may be calculated at checkout depending on your state or region.
Customers are responsible for any applicable local taxes or fees required by law.
Order Issues
If you experience any issues with your order, including:
- Missing items
- Incorrect products
- Tracking problems
- Delivery concerns
Please contact our customer support team at:
We will do our best to resolve your issue promptly.
Contact Information
Store Name: Hervanity
Website:
Hervanity Official Website
Customer Support Email:
ahmedshop111@hotmail.com