Returns & Refund Policy
At Hervanity, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
This Returns & Refund Policy applies to purchases made through:
Return Eligibility
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To qualify for a return, your item must meet the following conditions:
- Item must be unused, unopened, and in its original condition
- Product must include original packaging, seals, labels, and tags
- Proof of purchase or order confirmation is required
- Item must not show signs of use, damage, or alteration caused after delivery
Returns that do not meet these conditions may be refused.
How to Start a Return
To request a return, please contact our support team at:
Please include:
- Your full name
- Order number
- Reason for return
- Photos of the item if applicable
If your return request is approved, we will provide instructions regarding the return process and return shipping details.
Please do not send products back without contacting us first, as unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item
- A defective product
- The wrong item
Contact us within 48 hours of delivery at:
Include clear photos of the issue along with your order number so our team can review and resolve the problem as quickly as possible.
Exchanges
We currently do not offer direct product exchanges.
If you would like a different item, we recommend:
- Requesting a return for the original product
- Placing a new order for the desired item once your return is approved
This helps ensure faster processing and product availability.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Your refund will be issued to your original payment method
- Processing times may vary depending on your bank or payment provider
- Refunds typically appear within several business days after approval
Please note:
- Original shipping fees may be non-refundable
- Refunds may be denied if returned items do not meet our return conditions
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Opened or used cosmetic products
- Products with broken seals
- Damaged items caused by misuse
- Clearance or final sale items where applicable
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card company or payment provider
- Allow additional processing time before contacting support
If you still need assistance, please contact us at:
Contact Information
Store Name: Hervanity
Website:
Hervanity Official Website
Support Email:
ahmedshop111@hotmail.com