FAQ's
Once your order has been successfully placed, you will receive a confirmation email from Hervanity at ahmedshop111@hotmail.com confirming your purchase details. As soon as your order is shipped, we will send you another email containing your tracking information and shipping updates.
You can also monitor your order status anytime by logging into your account and visiting the Order History section on our website:
Please allow 5–10 business days for order processing and delivery within the United States.
Can I change my order?
Yes, order changes are possible only if your order has not yet been processed or shipped. If you need to modify your order details such as product selection, shipping address, or quantity, please contact our support team immediately.
You can reach us through the Contact Us page or by emailing:
Once an order enters processing or shipment preparation, we may no longer be able to make adjustments.
Do you accept returns?
Yes, Hervanity accepts returns under the conditions listed below.
Returns & Exchanges Policy
To be eligible for a return or exchange:
- The product must have been purchased directly from Hervanity
- The item must be unused, unopened, and in its original condition
- Original packaging, labels, seals, and tags must be included
- The return request must be submitted within 30 days of the delivery date
Due to hygiene and safety reasons, we reserve the right to reject returns that show signs of use, tampering, or damage caused after delivery.
To request a return or exchange, please contact our support team at:
Our team will review your request and provide return instructions if your request qualifies under our policy.
How do I cancel my order?
Orders may only be canceled within 72 hours of purchase and before the order enters processing or shipment preparation.
If you wish to cancel your order, please contact us immediately at:
After 72 hours, cancellations may no longer be possible because order fulfillment and processing will already have begun.
If the incorrect item was ordered, please contact us as soon as possible so we can assist you before shipment.
How do I track the progress of my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.
You may use the tracking link provided in the email to monitor the progress and estimated delivery date of your shipment.
Please note that tracking updates may take 24–48 hours to appear after shipment confirmation.
Can I change my delivery address after placing an order?
Yes, shipping address changes may be possible if your order has not yet been shipped.
If you need to update your delivery address, please contact our support team immediately through our Contact Us page or by emailing:
Once an order has been dispatched, we are unable to modify the shipping address.
Is it safe to use my credit or debit card on this website?
Yes. Your payment security is extremely important to us.
All payments made on Hervanity are processed through secure third-party payment providers that comply with PCI-DSS security standards. This ensures that your credit and debit card information is encrypted, securely processed, and protected using industry-standard security technology.
We do not store your payment information on our servers.
If you have any additional questions regarding payment security or account safety, please contact our support team at:
Shipping Information
Hervanity currently ships within the United States.
Estimated delivery time:
- Processing Time: 1–3 business days
- Shipping Time: 5–10 business days
Please note that shipping times may vary during holidays, high-demand periods, or due to carrier delays beyond our control.
Contact Information
Store Name: Hervanity
Website:
Hervanity Official Store
Customer Support Email:
ahmedshop111@hotmail.com